How It Works

After you get in touch and give us an indication of what you’re interested in, we’ll call or email you back to further discuss your requirements. If we can indeed be of service to you, we will then arrange a complimentary in-home consultation. At that time, we’ll decide on the exact designs based on your requirements, and measurements will be taken. Dependent on the level of customizations and product availability, we will then schedule a return date to complete the install.

Are you still operating during Covid?

Yes. We are still operating and providing in-home consultations and installations. We have made a number of changes however to keep you safe. All of our staff will wear masks and maintain social distancing for the entirety of their visit. Our staff have their temperatures taken daily, and we maintain state and city-mandated guidelines to operate the business including, but not limited to, evaluating workers, for anyone who exhibits signs of illness, sanitation before and after each client, staggering shifts, staff virtual meetings, and touch free services.

Do you provide samples?

We will discuss your needs prior to an in-home consultation. We will also bring samples so you can browse these in person before making a final decision. If we need to order any and mail them to you, we can at no additional charge!

I don’t have an eye for design - can you help?

Absolutely! Jim has a fantastic eye for design and oversees all advisors and selections prior to ordering! Each staff member has plenty of experience in transforming window treatments and can provide practical advice as well as steer on style or design if you want our recommendations. If a certain design piques your interest, please let an advisor know beforehand and we will do our best to bring along a sample so you can see it up close for your in-home consultation.

What happens after the order is placed?

As we pride ourselves on custom-made window treatments, we will submit an order to your specifications and that will be fitted to our exact measurements. We will work with our manufacturing team to ensure they are perfect before they are delivered to your home.

Once we’re happy with the product, then an advisor will take care of fitting it into your home. You can be rest assured it will result in a perfect finish. And just to reassure you, everything is guaranteed to look beautiful and built to last. Please see our Warranty Info in the footer of the website for more information.

How do I pay?

Payments are all made though Quickbooks and you will be emailed a link to pay online on your desktop or mobile device. We accept all major credit cards and debit cards with a 3% merchant processing fee. If you wish, you can pay with an online check at no additional charge through the link with your routing and account number.